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I learned a long time ago if you are not tracking anything then you are not trying to improve your business. All you need to do is look at one or more areas you want to improve and come up with a SMART PLAN (Specific Measureable Achievable Realistic Time bound).

We are tracking luggage sales at the Hyatt Penfield’s. It’s been fun so far. I placed a sheet with everyone’s names on it and every time someone sells a piece of luggage I put a hash mark by their name. This has created a buzz between most of the team on who’s going to out sell who.

Over the past 3 weeks, we’ve sold a total of 7 pieces. All tracking doesn’t have to end up with positive results, but at least you will learn what’s working and what’s not. Then you make a change to improve it. That’s what we’re doing with luggage sales!