Whenever business slows down unexpectedly it's a good idea to re-evaluate how you have been going about things. At our Penfield's Office location at the Hilton New Orleans Riverside the start of 2012 hasn't been quite as busy as 2011. And while we definitely feel that this has just been an anomaly we have decided that it's an excellent time to make sure that the whole team is on the same page. When we speak of team here at Penfield's we don't only mean Penfield's employees, but also all of the hotel staff that has the ability to promote our services throughout the course of the day. With that...


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Once a year, the Hyatt Regency St. Louis gives an award for vendor associates that go above and beyond in service to the hotel. Management gets together and place names in and they vote. Well for 2011 there were 5 vendor associates who will receive this award and ONE goes to our very own Sean Bielicke our Penfield’s Office Dockmaster. On Friday, February 24 he will be given this honor for his contributions for the extra mile in service to assist the hotel in any way possible. This is a great achievement for him and Penfield’s since he is a part of a much bigger team and our partnership...


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Here at the Penfield's office and Gift Shop in the InterContinental in Boston we strive to meet not only the shipping and business needs of the traveler but also their other needs as well. We carry a large variety of local items and clothing that showcase all of the local flair. If you are a baseball, football, basketball, or hockey fan, or simply want to pick up a local taste of Boston, stop by and we will be waiting, with a smile, to meet your needs.


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We have all heard of customer service and have a standard level of it. That is to greet every guest that comes into our area with something like good morning, good afternoon, good evening hello, how are you today?, can I help you find anything?, how may we help you, and more. We all have our greeting technique and add a smile to show we have a friendly and inviting atmosphere. Well, last week I had a guest come in and I greeted them with a smile on my face. They had me run 270 color copies with 30 of them as raffle tickets. So after running the copies, one of the guests and I was talking...


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Hyatt ranked 6th overall and #1 meeting convention Hotel in Saint Louis by US News World Report, Hilton Ball Park did not make the list. TOP DRAWER: The Four Seasons Hotel at 999 North 2nd Street on the St. Louis Riverfront was voted the best hotel in the city by U.S. News and World Report. The magazine says on its website that the ranking of the top 40 hotels in St. Louis was based on "an unbiased analysis of awards, expert recommendations and user ratings." Second on the list to the#1 Four Seasons, which is the only five-star hotel in town, is #2 The Ritz-Carlton, a 4.5 star hotel. In order...


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I learned a long time ago if you are not tracking anything then you are not trying to improve your business. All you need to do is look at one or more areas you want to improve and come up with a SMART PLAN (Specific Measureable Achievable Realistic Time bound). We are tracking luggage sales at the Hyatt Penfield’s. It’s been fun so far. I placed a sheet with everyone's names on it and every time someone sells a piece of luggage I put a hash mark by their name. This has created a buzz between most of the team on who’s going to out sell who. Over the past 3 weeks, we’ve sold...


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In today’s work environment time is of the essence. Let Penfield’s Office help you accomplish more. We have services to help you accomplish your task whether they are personal or business. From shipping, document production, scanning, faxing, or binding we can get it done. You can send over your requirement via email ahead of time or drop by one of our conveniently located offices to pick up your professionally finished job while in the Downtown area. We have offices located in our partner hotels where you can easily conduct a business lunch or meeting. We also have a free standing...


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Here at the Penfield's Office and Gift Shop in the Intercontinental in Boston, we strive to bring a taste of New England to all of our clients and the hotel's guests. Not only do we offer guests shipping to any where in the world, and unparalleled assistance with their business needs, we also offer local samplings of the tastes of Boston and New England. Like Salt Water Taffy born on Cape Cod, or Maple candies and Chocolate covered cranberries, that are local to the region. So sit back and relax while we handle all of your business needs and enjoy a taste of New England, or as I like to call it, a taste...


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When a family came to the Sheraton Boston last week…little did they know they would be leaving with a lot more than they came with! Caught in a bit of a dilemma, they had a lot of extra weight to get on the plane, and their bags ended up too heavy and would have added a fortune in baggage fees! Never fear….Penfield’s is here! With a zip and a roll, they were able to load all of their extras in a new piece of luggage from the Store, and avoid the pitfall of the overweight luggage!


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Here at the Penfield's Office & Gift Shop in the InterContinental in Boston, we not only look to serve our existing clients and hotel guests, but also build new and lasting relationships with people and businesses nearby. We are now a FedEx Authorized Ship Center (FASC), that makes us a convenient drop off point for our local community. See, here at Penfield's Office & Gift Shop, we don't just want to make your business and/or leisure trips easier, we want to make your life easier.


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